Product Support Engineer
Manufacturing, Electronic/Electrical, Engineering
Newtown (Relocation support available)
Competitive Salary & Package
Providing reactive and proactive technical support in the form of answers to technical queries, lab investigation work, creating supporting documentation and providing train the trainer courses.
Responding to global technical queries.
Managing customers and customer issues within agreed time scales.
Identifying needs for new documentation in the form of knowledgebase documents, technical bulletins and application notes.
Ensuring technical documentation conforms to accepted standards.
Investigating and resolving manufacturing support queries.
Analysing and identifying suitable countermeasures for continuous product quality improvement.
Lab testing to confirm product operation and set up for optimum performance.
Visiting customer sites to resolve issues as and when required.
Working with the project manager on the introduction of new products to manufacturing and customers.
Providing train the trainer courses for new products.
Ensuring the support website remains up to date.
Helping to maintain the Web based diagnostics and other related sites/information.
A minimum of 2 years variable speed drives experience.
HNC/HND/Degree in Electronic or Electrical engineering or equivalent, essential.
Electronic circuit basic appreciation relating to drive systems essential.
Excellent communication skills (Written and Spoken English fluency essential).
Motor, feedback device, fieldbus comms, CoDeSys programming, and other associated drive technology experience an advantage.
Language skills an advantage.
A leading international manufacturer.
Offering an excellent working environment.
Room for career development.
Relocation support available
Excellent benefits package
For further information or to apply, please contact Shaun Kenyon at Travail Shrewsbury, or Press Apply. If this particular position is not suitable Travail Employment Group offers candidates a first class recruitment service tailored to meet your individual requirements. With knowledge of the local market and offering a diversity of career opportunities please feel free to contact one of our consultants.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
Travail Employment Group is acting as an Employment Agency in relation to this vacancy.
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.