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Job Title : Contact Centre Supervisor
Location : Burgess Hill
Category : Administration
Salary : £24000 - £24000 (p.a)
Job Type : Permanent
Ref No.26/002783

Reporting to: Contact Service Manager

Call Centre Supervisor


22 days holiday plus your birthday off

5 minutes'''' walk from station; free parking locally, central location

The key task of the Call Centre Supervisor will be to own the end to end process and management for tactical campaign work. This will involve ability to be able to review and implement, processes, reporting, training, monitoring and team management.

The main duties of the role are listed below but will require flexibility to add to these key tasks depending on the nature of the campaign and direct manager requirements.

The successful candidate will be flexible to work differing hours depending on campaign demands and may be required to work later shifts or weekends when required. The main core hours will be 9am to 6pm Monday to Friday.

Main Duties & Responsibilities:

* Coordinate the induction of staff for all tactical work
* Induct and train new employees
* Develop and implement processes, liaising with sales and direct line manager
* Liaise with sales to ensure you understand the type of staff they require for events, including scripts, objectives of campaign and any campaign specific requirements
* Manage staffing timescales efficiently in line with campaign workload objectives ensuring all events are fully staffed to the Managers'''' needs
* Set goals for performance and deadlines
* Organise workflow and ensure that staff understand their duties or delegated tasks
* Monitor employee productivity/quality and provide constructive feedback and coaching
* Receive and manage escalations from the team and resolve problems
* Monitor timekeeping and absence
* Pass on information from upper management to employees and vice versa
* Prepare and submit performance reports to line manager

Position Requirements:

* Be team focused
* Possess a positive, friendly and a ''''can-do'''' attitude
* Excellent verbal and written communication skills
* Past experience in Customer services or Staff management
* Have good attention to detail
* Possess excellent time-management and organisational skills
* Have a good ability to plan ahead and prioritise tasks and workload
* Be proactive and flexible with the ability to adapt
* Be a strong team player
* Ability to learn a variety of job descriptions
* Proven experience as campaign co-ordinator or relevant role
* Ability to learn a variety of job descriptions
* Excellent communication and interpersonal skills
* Outstanding organisational and facilitation skills
* Good knowledge of MS Office
* Expert knowledge of Excel

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have not been successful on this occasion and unless otherwise advised Travail will keep your details on file and contact you with future relevant opportunities.

  Apply Now
Burgess Hill
7A Church Road
Burgess Hill
RH15 9BB

Email : travailsussex@btconnect.com
Telephone : 01444 244204
Travail Employment Group Ltd, 24 Southgate Street, Gloucester, GL1 2DP