Title: Customer Service Administrator
Hours: Monday to Friday 8:45am – 5:00pm
Location: Sheffield near Meadowhall
Start date: Immediately
Our client is a well established Sheffield based engineering business with prosperous growth plans.
To provide a pro-active and efficient customer care service package to existing and potential customers, by ensuring that all enquiries are resolved efficiently, effectively and within the department’s service level commitments, and strive to continuously improve current processes and procedures.
Providing excellent customer service in line with our departmental standards, procedures and guidelines.
Building effective relationships with customers both internally and externally, by use of appropriate questioning, clarification and language.
Dealing appropriately with customer queries received via the telephone and providing responses to confirm the outcome/action.
Coordinating Service visits on a monthly basis achieving company specific targets.
Sourcing appropriate engineers, plant, allocating jobs to carry out servicing, breakdowns or repairs.
Maintaining and updating customers’ records accurately and in accordance with data protection requirements and ensuring systems are kept up to date.
Working as part of a large team to achieve the departmental standards.
The successful candidate must have:
Experience in a customer service role.
The ability to work under pressure and deal with challenges in a professional and calm manner.
Excellent communication skills and demonstrate the ability to communicate with people face to face, on the telephone, and via written communication.
The ability to take ownership for all customer service related enquiries received and see through to full resolution.
The confidence to use initiative and make sound commercial decisions.
Flexibility and ability to prioritise.
In depth knowledge of Microsoft Word, Outlook and Excel.
If you have the above experience please apply now or email a copy of your CV to email@example.com.
Travail Employment Group are advertising this vacancy and its services in this instance as an Employment Business.
Unfortunately due to the high volume of applications we receive, we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.
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Or for more information on this vacancy and others based in Sheffield, Rotherham and Dronfield contact Naomi, Travail Employment Group, 99 Parkway Avenue, Sheffield, S9 4WG - on 01142768228 or email your CV to firstname.lastname@example.org stating which position you would like to apply for.