Sussex Burgess Hill 18184 permanent Customer Services Customer Service Representative / Customer Service Executive lpool.91320.10366@travailfran.aplitrak.com 26003018_1531300733

Customer Service Representative / Customer Service Executive

Job Ref No: 26003018_1531300733
Location: Sussex
Branch: Burgess Hill
Sector: Customer Services
Type: permanent
Full-time or Part-time: Full-time
Pay: Up to £18184 per annum

Job Title: Customer Service Representative

Salary: £18,184

Location: Haywards Heath

Hours: 37.5 hours a week Monday - Saturday - shifts between 8.30am - 7pm. 5 days a week. Rostered Saturdays (1 in 3 with a day off in the week) and Bank Holidays (pattern currently: Week 1-Monday to Friday 08.30-1700, Week 2 - Monday to Friday 09.00-1730, Week 3 -Monday to Saturday with day of in week 10.00-19.00 - Saturday (09.30-15.30))

Benefits: 20 days annual leave (increasing by 1 day per year up to 25 days) plus bank holidays, reduced gym membership programme, employee assistance programme, local discounts, bonus schemes after probation

We are thrilled to be working with one of our long term clients, based locally to Haywards Heath train station. They are currently seeking confident, enthusiastic and driven individuals to join their Customer Service team.

You will be joining a dynamic, sociable team in a Company who invest in training for their staff and work hard to provide a positive, fun but professional working environment.

Full training and ongoing support will be given to successful candidates, however, experience of working within a call centre would be highly desirable.

This role would suit a College Leaver or recent graduate who has a little bit of Customer Service experience but is looking to embark on their career.

The core duties include but are not limited to:

  • Answer inbound customer calls
  • Respond to Customer enquiries via email
  • Deal with new orders and renewals
  • Deal with any queries or complaints efficiently and effectively
  • Take order information and process payment accordingly
  • Make outbound welcome calls as well as proactive calls such as renewals
  • Update any necessary information on CRM system
  • Administration of any relevant paperwork
  • Liaise with other team members or departments where necessary
  • Adhere to Data protection standards
  • Provide outstanding overall customer service

Key skills required:

  • Educated to at least A-Level standard
  • Excellent communication skills, both written and verbal
  • Punctual and reliable
  • Polite, friendly and enthusiastic
  • Accurate with an eye for detail
  • Proficient in using Microsoft Office Word, Excel and Outlook
  • Organised and methodical
  • Experience of working within a similar position
  • Results driven

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.




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