Suffolk Bury St Edmunds 0 Temporary Customer Customer Service Assistant [email protected] 28 C 2714 CL

Customer Service Assistant

Job Ref No: 28 C 2714 CL
Location: Brandon
Branch: Bury St Edmunds
Sector: Customer
Type: Temporary
Full-time or Part-time: Full-time
Pay: From £16500 to £17000 p/h

Travail Employment group are recruiting on behalf of a local client to cover maternity leave.

Due to the growth of the business they would like the candidate to start before the Maternity leave starts.

Customer Service assistant
• Take telephone calls, emails and faxes from customers and accurately log customer service requirements
• Record and file job completions and additions and calculate week ending figures for management.
• Maintain databases of work on excel or access
• Periodically call customers to reassure them that long-standing work is in hand and arrange dates for work to be completed
• Using the databases, ensure that no job or customer is left without attention for more than a certain amount of time
• Prepare and progress orders for spare parts and materials required as part of the service

You must have:
• Good telephone manor
• Patience
• Good attention to detail
• Experience in word, excel and basic level in access
• Good literacy and numeracy
• Previous experience in a customer service department

Travail Employment Group is acting as an Employment Business in relation to this vacancy.

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