Northamptonshire Corby 26000 permanent Distribution Customer Service Manager JO0000010081_1528818346

Customer Service Manager

Job Ref No: JO0000010081_1528818346
Location: Northamptonshire
Branch: Corby
Sector: Distribution
Type: permanent
Full-time or Part-time: Full-time
Pay: £26000 - £30000 per annum + benefits

£26,000 - £30,000 pa
Monday to Friday 8.30am - 5.30pm (40 hrs p/w)

Benefits include: 33 days holiday (inc bank holidays), pension, death in service, childcare vouchers, free refreshments and free car parking

Are you an experienced customer service manager? Do you have a strong employment history within logistics or manufacturing? Do you enjoy working within a fast paced, challenging and rewarding work environment?

We have an exciting opportunity for an organised and dynamic Customer Service Manager to join an established and thriving Corby based company. Leading a small team the successful candidate will manage the customer service function interacting with clients and ensure that all processes and procedures are followed by the team in accordance with audit compliance.

This is a busy and varied role, which will require the successful Customer Service Manager to use good organisational skills, strong communication skills along with the ability to absorb and retain vast levels of information.

It is a great time for a Customer Service Manager to join a company who has grown massively in recent years. They are a privately owned organisation and have a low turnover of staffing levels.

Duties will include but will not be limited to:

  • Manage client accounts, ensuring that issues are resolved and relationships are retained
  • Lead and coach a small team of administrators on a day to day basis
  • Produce KPI reports and customer performance reports
  • Manage stock control including investigating stock discrepancies, liaising with internal departments

The successful Customer Service Manager will be a skilled problem solver, with the ability to set processes and work to an audit procedure. You will have good knowledge of Microsoft Office programmes including Excel. It is preferred that candidates have previous managerial experience within a logistics or manufacturing environment. It would be an advantage if you have previously worked with the BRC standard or other similar quality system.

For immediate consideration, please apply.

Please note if you do not hear from us within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

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