Warranty Specialist - Automotive
£24k, Leeds are
We seek candidates with a hands-on background in the automotive, commercial vehicle, rail or plant equipment industry to undertake a role providing warranty claims advice and services to customers. It is essential that you have confident knowledge of motors and are able to communicate at a technical level confidently. This is an ongoing contract for up to 1 year.
Your day to day role as the Warranty Specialist will include:
Administering warranty claims according to the terms and conditions of multiple contracts for UK and international customers
Maintaining customer warranty profiles
Managing all new and outstanding claims through to completion to ensure customer satisfaction
Processing all associated documentation as required
Managing returned products through internal and external suppliers for investigation and or/repair
Preparing analytical and interpretive reports for management and continuous improvement efforts
Supporting the process and develops claims to submission levels
Reviewing claims to ensure compliance
Transmitting claims to the appropriate suppliers
Highlighting rejections and shortfalls and notifies machinery manufacturer, dealers or customers
Raising credit notes in respect and rejected status claims on behalf of nominated distributors
For the role of Warranty Specialist we seek:
A candidate with a background within the automotive industry ideally within warranty or services desk
Confident hands on mechanical experience and is able to communicate at a technical level with customers.
Ideally college, university or equivalent required or equivalent experience
Ideally experience with warranty administration procedures, warranty modules
Excellent call handling, customer service and confident PC skills
We are keen to hear from mechanical fitters, automotive mechanics, plant fitters, coachbuilders or commercial vehicle fitters who have moved into customer facing role
Call Yasemin at Travail Employment Group on 01423 530138 ASAP!
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.