Northamptonshire Corby 26000 permanent Customer Services Customer Service Manager Rachel.Harvey.63649.10366@travail.aplitrak.com JO0000011547_1541692062

Customer Service Manager

Job Ref No: JO0000011547_1541692062
Location: Northamptonshire
Branch: Corby
Sector: Customer Services
Type: permanent
Full-time or Part-time: Full-time
Pay: £26000 - £28000 per annum + benefits


Permanent
£26,000 - £28,000 pa
Monday to Friday 8.30am - 5pm

Our client, a long established business based in Kettering, are seeking a strong Customer Service Manager to join their office.

The company offers its employees a great benefits package to include 20 days holiday plus Bank Holidays, pension, and free car parking. This is a fantastic opportunity to join a stable employer within the market.

Reporting to the Director, you will lead a small team of within the sales and customer service department; this is a hands on role, which requires the successful candidate to be able to drive continuous improvements. This is a fantastic opportunity for a strong people manager who also enjoys motivating others.

Duties will include but will not be limited to:

  • Build effective relationships with customers, including site visits
  • Motivate the team, ensuring that targets, KPIs and SLA are met/exceeded
  • Maintain, measure and analyse data and implement training/improvements where needed
  • Manage the sales order processing function ensuring that all orders are dealt with

The successful candidate will need to have strong communication skills, capable of organising your workload to meet strict deadlines and have excellent strategy with the ability to execute plans. Advanced IT skills and the ability to integrate data is necessary.

Previous experience within a technical, manufacturing or print environment would be preferred.

For immediate consideration, please apply.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.




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